tez88's Privacy Policy
Your personal information is our top priority. This page explains in detail how we collect, use, and protect your data.
Introduction & Applicability
Purpose of This Policy
tez88 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, create an account, or use our services.
This policy applies to all users of our services. By using our platform, you fully accept the terms of this privacy policy. If you do not agree with any term of this policy, you are asked to refrain from using our services.
We may update this policy from time to time. Changes will be published on this page, and you may be notified by email for significant changes.
This privacy policy has been recently updated. We recommend that you review this page regularly to stay informed of the latest information.
Information We Collect
Personally Identifiable Information
When you register an account on tez88 or use our services, we may collect the following types of information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification — only users aged 21 or above may create an account)
- Password (stored in encrypted form)
- Mobile wallet number (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)
Automatically Collected Information
When you visit our platform, the following technical information may be collected automatically:
- IP address and device type
- Browser information and operating system
- Page visit time and total session duration
- Referring URL and exit page
- Cookie data and local storage information
- Gaming activity logs (bet amount, game name, results)
Identity Verification Information
To ensure secure services and prevent fraudulent activity, we may request the following documents for identity verification when necessary:
- National ID (NID) number or photo
- Mobile wallet account verification details
- Proof of address documents (if required)
This information is used solely for identity verification and security purposes, and is stored securely using SSL encryption.
Purpose of Data Use
Service Operation & Improvement
tez88 uses your collected information for the following legitimate purposes:
- Creating and managing your account
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
- Providing welcome bonuses and promotional offers
- Resolving technical issues on the platform
- Providing customer support and technical assistance
- Detecting and preventing fraudulent activity
Communication & Notifications
We may contact you regarding the following:
- Transaction confirmation messages
- Account security alerts
- Promotions and bonus offer notifications (with your consent)
- Service updates and policy change notices
- Customer support responses
You may opt out of promotional communications at any time. However, transaction and security-related messages may be sent for as long as your account remains active.
Analytics & Service Development
We use aggregated and anonymised data to improve our platform. These analyses help us:
- Make the user experience smoother and more enjoyable
- Introduce new games and betting opportunities
- Monitor technical performance
- Strengthen security measures
Sharing Data with Third Parties
Principles of Data Sharing
tez88 does not sell, rent, or share your personal information with third parties for commercial purposes. However, data may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with mobile wallet services such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology service providers: With trusted technology partners for hosting, database management, and cybersecurity.
- Legal requirements: To relevant authorities in response to court orders or legal obligations.
- Fraud prevention: For investigating and preventing unlawful activity.
All third parties are contractually obligated to keep your information secure and may not use it for any additional purpose.
We never
Your information is not sold to advertisers or marketing agencies. Personal profiling with third parties is not carried out.
SSL-secured transfers
All data transfers are secured through SSL/TLS encryption. No sensitive information is transmitted in an unsecured manner.
Cookies & Tracking Technologies
Use of Cookies
tez88 uses cookies and similar tracking technologies in your browser. Cookies are small text files stored on your device that help improve the functionality of our services.
We use the following types of cookies:
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions and ensuring security.
- Functional cookies: To remember your preferences, such as language selection and account settings.
- Analytics cookies: To understand usage patterns and improve the platform. These cookies collect anonymous data.
Cookies can be managed through your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.
Data Security Measures
Technical Security
tez88 uses industry-standard security technology to protect your personal information:
- SSL (Secure Socket Layer) encryption — on all data transfers
- Password hashing — stored passwords are never directly readable
- Regular security audits and vulnerability assessments
- Two-Factor Authentication support
- Automated monitoring systems to detect suspicious activity
- Restricted staff access — only authorised personnel can access sensitive data
Organisational Security
Alongside technical measures, we also ensure data protection at the organisational level:
- Regular privacy and security training for staff
- Strict data access policies and log tracking
- Confidentiality agreements with third-party service providers
- A rapid response plan in the event of a security breach
While we maintain the highest level of security, 100% security on the internet cannot be fully guaranteed. You are advised to use a strong password and keep your account credentials confidential.
Data Retention Period
How Long We Keep Your Data
tez88 retains your information only for as long as necessary. The key principles of our retention policy are as follows:
- Account information: Retained for as long as your account is active, and for a defined period after account closure in accordance with legal obligations.
- Transaction records: Financial transaction data is retained long-term for accounting and legal requirements.
- Communication history: Customer service communications are kept for a defined period to help improve service quality.
- Analytics data: Anonymous statistical data may be retained long-term but is not linked to any individual.
After account closure, your personal information will be deleted or securely anonymised, unless retention is required for legal reasons.
Your Rights & Options
Your Control Over Personal Information
We believe you should have full control over your own data. You have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: If there are errors in your personal information, you may request that they be corrected.
- Right to Erasure: You may request that your data be deleted under certain circumstances.
- Right to Object: You may object to certain types of data processing.
- Withdrawal from Marketing: You may request to stop receiving promotional communications.
To exercise these rights, contact us at [email protected]. We will do our best to respond to your request as promptly as possible.
Protection of Minors' Data
tez88 is a platform intended for users aged 21 and above only. We do not knowingly collect any information from minors. If a minor has accidentally created an account and this is brought to our attention, that account and all associated data will be deleted immediately.
Policy Changes & Contact
Policy Update Process
We may update this privacy policy from time to time, for example:
- When launching new services
- In response to technological changes
- To keep in line with legal or regulatory changes
- To make improvements based on user feedback
For any significant changes, we will send a notification to your registered email. The most current policy will always be available on this page.
Applicable Law
This privacy policy is governed by the applicable laws of Bangladesh. Any dispute regarding the interpretation or application of this policy will be resolved in accordance with the applicable laws of Bangladesh.
For Privacy-Related Inquiries
If you have any questions or concerns about this privacy policy, please contact our support team.
We provide support in Bengali and English 24 hours a day, 7 days a week.